Customer Centricity
Know The Importance of Customer-centric Design and Transformation in Business

The disruptive changes in the digital era have brought a completely new outlook on how we interpret customers’ requirements and deliver excellent experiences. The shared services industry is embracing digital intervention at a rapid pace. In the early days of outsourcing, more focus was given to mass production of repetitive services. However, a digital intervention […]

IT Service management
Service Management System- A Way to Ensure Accelerated Digital Transformation

IT Service management has played a significant role in IT industries, enabling them to deliver impactful user experience. It combines a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). While originally it was designed to provide valuable services to customers in a structured manner, today companies are widely […]

Open Source Software
Four Ways Enterprises Can Unleash the Power of Open Source

Enterprises are fast moving towards open source which leads to faster innovation, increased agility, cost savings, enhanced code quality, faster time-to-market, and improved developer retention. As per a research by Gartner, 95% of mainstream organizations leverage open-source assets within their mission-critical IT portfolios. Open Source adoption is definitely the mainstream for some time, but that’s […]

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